I recently placed an order and my tracking number is not being found by the carrier website?


Just got your tracking e-mail, and the link says "tracking number not found"?!? Was there a mistake?

Once your order is completely packaged by our vendors/suppliers, their shippers print out & assign you a shipping label. RIGHT at that exact moment, our system sends you an e-mail with confirmation of that tracking number. The tracking number will not be valid until the shippers hand over the package to the postal carrier, and the postal carrier scans in the package to their system. This typically happens around 6pm EST every day, but you may receive your tracking e-mail a few hours before that! Check back again a few hours later. 

If it has been over 24 hours since you received your tracking e-mail, and your tracking link is still not valid, please give our team a call.

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